Spa Policies, How To Spa

As we would like your day to run as smoothly as possible, the following ‘spa eitquette’ will help prepare for your visit.

Spa Policies, How To Spa


We recommend scheduling your appointment a minimum of three weeks prior to your arrival for the widest selection of times and treatments. Walk-ins are welcome based on availability. Weekends are very popular. If possible allow 3-4 weeks for availability. Treatment times are approximate in duration.

Standing Appointments

Find the best time in your schedule for booking your regular appointments whether it is weekly, bi-weekly or monthly.

Cancellation Policy

Please respect our schedule by keeping appointments. If you must reschedule or cancel, please notify the Spa 24hrs in advance so that we may release your obligation and allow another guest to enjoy Spa services.

If you have purchased a voucher online (i.e. Groupon, Wagjag, Dealfind) a 24hr cancel notice or the fee up to the Groupon (or any Voucher) price you originally purchased may apply; 72hr cancel notice or fee up to 1/2 of Groupon (or any other Voucher) price you originally purchased may apply.

A credit card is required to reserve all Packages. Same day bookings are considered confirmed.


To assure timely service to all our clients, we recommend that you check-in 15 minutes prior to the start of any appointment to find our location, allow for check in procedures, change into spa attire and receive full consultation. Lateness may result in customizing your service to fit the remaining booking time. We run by appointment and would like you to enjoy the full length of your service without shortening your experience.

Personal Items

We are not responsible for lost or stolen items and encourage you to keep valuables at home.

Spa Etiquette

Our spa is designed to provide a relaxing experience. As such, we ask our guests to turn off cell phones and electronic devices, maintain quiet conversations and refrain from bringing children into the spa area. Spa premises are limited to persons 13 years or older.


Please let us know ahead of time if you are pregnant, have any health problems such as high blood pressure, etc., or if you have any special needs or requests. If you are having  our Mineral Salt Scrub, or any exfoliation treatments as part of your day, please do not shave 24 hours prior to this service. The treatment may irritate freshly shaven skin.


As in all service related businesses, it is common practice to tip the person who has done a good job to the satisfaction of the customer or guest. If you are pleased with your service, 20% is customary. Gratuities are not included in a la carte services but appreciated, and are, however, included in our Spa Packages and Spa Experience Packages. We provide an envelope at the front desk when checking out. Our staff will be happy to assist you.

Client Feedback

Your comments and suggestions are vital to us if we are to provide the quality of service that is aligned with our mission statement. We appreciate and are open to them.



Give the gift of energy and time to someone special. Beautifully designed and presented, all services, packages, and series treatments are available as Gift Certificates for that special occasion. Customized packages are also available. Gratuities and taxes are included in all spa packages. Phone and mail orders are welcom. Please check with our receptionist to see if the guest you are buying for has a wish list established with us. Feel free to contact us for more information.


Dollar denominations for gift-giving is also available through our convenient gift card program. Laser Spa Group Gift Cards work like a debit card. Value in the form of dollars is stored on the card and deducted when paying for spa services. The card can be used to pay for all spa services, not including retail products. Any unused balance remains on the card for future use. Additional value can easily be added to the card at any time. Gift Cards are not refundable for cash, only spa credit.

Series Treatments

Any of our Facial and Body Treatments may be purchased as a series that can be redeemed over a period of time. With the purchase of five pre-paid services, you will receive the sixth with our compliments.

We reserve the right to price adjustment without notice. We are pleased to accept Visa, Mastercard, Interac, or Cash. Prices for individual or a la carte services do not include service taxes or gratuities.

We look forward to having you as our guest!

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